727 East Avenue
Pawtucket, RI 02860
Phone: (401) 725-6160
Fax: (401) 722-5430
Registered on the Patient Portal? Log in to send a secure, non-urgent message
Note: If you are calling for a prescription refill, please call your pharmacy directly.
You can contact us by email by using this form. This should not be used in the event of an emergency. Please allow 2-3 days for a reply. Doctors will not answer questions or discuss patient medical conditions in email. Instead, we encourage patients and prospective patients to call and make an appointment with us to discuss your personal medical issues.
Return of phone calls
If you need to talk to your doctor, call the office in the morning and we will do our best to get you an appointment within a few hours. Because it is almost impossible to recognize and treat illness over the telephone, we give our first and best attention to those making an appointment to see the doctor. We work hard to be accessible for in-person diagnosis and discussion. Please understand that we can only supply a new prescription or antibiotics after we’ve seen you in the office and agree together that a new prescription is what is best for you.
If you decline an appointment and ask for a callback, your doctor will generally return your call within two business days. If you must speak to your doctor sooner, please make an appointment.
Answering service / On-call
IN A LIFE-THREATENING EMERGENCY - CALL 911!!!
Life-threatening emergencies include, but are not limited to:
- Anything involving shortness of breath;
- Chest, arm, or shoulder pain;
- Uncontrolled bleeding;
- Unconsciousness or unresponsiveness;
- Threats of suicide or harm to others.
Our Answering Service
(for urgent after-hours calls from established patients) 401.793.2661
If you are an established patient, a Hillside doctor is available by phone for urgent but not life-threatening medical issues 24 hours a day, 7 days a week. To reach a Hillside doctor after-hours, call our Answering Service at 401.793.2661 and ask the operator to page the doctor on call. A Hillside doctor should return your call within a few minutes so that you can decide together the best course of action. Please understand that our answering service cannot schedule an appointment, refill your prescriptions, or give any medical advice.
Our Answering Service and pagers are not infallible. If you did not receive a return call within 20 minutes, please call the Answering Service again. Please know that the doctor on call after-hours is responsible for all of our patients in four hospitals and for the emergency needs of about 20,000 people. Therefore, it may take a little extra time to return your call on busy weekends and holiday mornings. Thank you in advance for working with us so that we can be available when you need us most!
How do I handle Emergencies or important medical issues? Unless your physician is out of town we strive to respond to these messages within 48 hours, though usually sooner. Please do not use this service for emergencies or urgent medical issues that require a response within a specified time frame. Please call 911 for medical emergencies and for urgent matters requiring an immediate response from, or visit with, your physician, please call the office so the secretary or physician on call can assist you.
What to do if I have not received an expected reply? If you do not receive a reply within one week, please call us.
More Questions? Contact us by phone.
We reserve the right to modify or terminate this access should the need arise.
© 2010 Hillside Family and Community Medicine. Hillside Family and Community Medicine reserves the right to change information contained on this website at any time, without notice, and does not guarantee the accuracy of the contents herein.