Keeping You Safe & Healthy Through COVID-19
Coastal’s highest priority remains keeping you safe and healthy. We have taken steps to ensure that we can provide the care you need while helping to protect everyone from potential exposure to the coronavirus.
- Making an appointment to visit the office under any circumstance
- Waiting in the car until your clinician is ready to see you for your appointment
- Screening patients for COVID-19 symptoms before their appointment
- Wearing a SURGICAL Mask* that covers the nose and mouth at all times into the building and office (patients & staff)
- Practicing appropriate social distancing guidelines
- Allowing only one essential caregiver to accompany a patient at their visit
- Allowing additional time between appointments to thoroughly clean our offices
*If you do not have a surgical mask, one will be provided to you. This may not apply to children of a certain age or individuals who have been advised not to wear a mask for health reasons.
Bald Hill Pediatrics patients: please use this link to view special in-person care for Bald Hill Pediatrics.
ADULT Patients: If you are sick DURING office hours, please call your Coastal clinician as soon as possible so we can arrange care for you in a timely manner. If you are sick AFTER office hours, Coastal's adult patients can receive care through Coastal365 sick appointments on evenings, weekends and holidays (1-800-822-5981). We will contact you directly to offer advice and treatment. If you are concerned that you have coronavirus, please let your Coastal clinician know and we will arrange testing for you.
PEDIATRIC Patients: If your child is sick DURING or AFTER office hours, please call your child’s Coastal pediatrician at your earliest convenience so we can arrange care in a timely manner. We will contact you directly to offer advice and treatment. In many cases, telemedicine visits will be the appropriate method of care to keep patients safe. If you are concerned that your child has coronavirus, please let your child’s Coastal pediatrician know and we will coordinate testing for you.
ALL Patients: For the safety of you and our staff, please DO NOT walk into any of our offices before calling us first.
Frequently Asked Questions About COVID Testing
We have received many questions from Coastal Medical patients regarding COVID-19 testing. Please use this link to view answers to Frequently Asked Questions.
For further information about testing and links to additional resources, please use the drop-downs below:
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Coastal Medical is providing COVID-19 testing for those who have symptoms at Coastal Medical’s Respiratory Clinics. See below for COVID-19 symptoms and how to schedule a test.
How to Schedule a Test for COVID-19, if you have symptoms:
- Send your clinician a portal message or call your practice
- Your clinician will review and order the test
- Your care team will text or call you to schedule your appointment for testing
If appointments are unavailable at Coastal and you have symptoms, we will assist you in scheduling an appointment at a RIDOH testing site, or you can self-schedule through portal.ri.gov.
K-12 testing sites are also available for students and staff here (for public and private elementary, middle, and high schools only)
Please Note: Due to high demand, testing appointments are generally booking 24-48 hours out currently and turnaround time for results may also be delayed. Depending on your insurance and the reason for testing, you may be also responsible for a share of the cost of testing.
Symptoms of COVID-19
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
- Shortness of breath or difficulty breathing
- Fever or chills
- Muscle or body aches
- Sore throat
- Nausea or vomiting
- Runny nose or stuffy nose
- Recent loss of taste or smell
Children have similar symptoms to adults and generally have mild illness.
Coastal Medical is currently not testing asymptomatic patients, whether exposed to COVID-19 or not.
When to isolate for or quarantine for COVID-19
Tips for at-home quarantining or self-monitoring
COVID-19 Incubation Timeline (Graphic)
Laboratory and Imaging Services
For LABORATORY locations & hours, click here.
For IMAGING hours & information, click here.
Behavioral Health Services
We understand that the effects of the COVID-19 crisis go beyond physical ailments. You or your family members may feel alone, scared or overwhelmed. Coastal stands ready to address your stress, fear and challenges that may increase during this difficult time. As always, you can reach out to your Coastal practice with any questions or concerns. We are here for you.
If you are struggling to get by during the pandemic, there are many available community resources to assist you. The link below offers resources that address behavioral health, food insecurity, unemployment, substance abuse and more:
Telemedicine is a service that allows you to video conference with a clinician using your computer, smartphone or tablet. Learn more about telemedicine here.
Patients with a patient portal account can access and schedule telemedicine services without any delay. Don’t have a patient portal account? Contact your Coastal practice to register today!
Have more questions?
If you have questions for your care team, we welcome you to message your clinician through the patient portal.
Now more than ever, thank you for trusting us with your healthcare.
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